Shipping Policy
SHIPPING RESTRICTIONS
Hemp products were legalized by the 2018 Farm Bill. However, each State still has the right to restrict the sale of these products. The restrictions are constantly changing. Therefore, please do your own due diligence to ensure you can legally purchase these products. In the event an order is placed for a restricted State we reserve the right to cancel the order.
Hemp and Nicotine products can only be purchased by customers 21 years of age or older. Age verification will be performed and may require submission of a photo id. Shipment of these products will require a 21+ signature upon delivery.
SHIPPING METHODS
All orders of $75 or more will be eligible for free standard shipping. If you are granted free shipping it will be sent via USPS, Fedex Ground, or another carrier selected by us. On orders under $75 , the customer will be charged the cost of shipping. Most packages will require a 21+ signature upon delivery with proof via driver license or State issued Id.
The shipment of edibles requires the use of USPS Priority Mail Express or Fedex 2 Day Shipping to ensure that the product arrives in good condition. If you have been granted free shipping , the difference between standard shipping and express shipping will be charged to the customer. We will only ship edibles on Monday, Tuesday and Wednesday.
SHIPPING AND TRACKING
Orders are processed in the order they are received. Expedited shipping only refers to the time after your package is picked up by the carrier. Once your order is picked up by the carrier we have no control over its delivery time and we will not be liable for any delays.
Once your order is packed and a shipping label has been affixed , you will receive tracking information via email.
********We encourage all customers to purchase Route Package Protection. Route protects you in case your order gets lost, damaged, or stolen in transit. ELF-VAPE recommends adding Route package protection at checkout to all orders. If Route package protection is not purchased, ELF- VAPE is not liable for lost, damaged, or stolen items. Checkout Route’s customer FAQ’s for more information.